Pueblo Torviscas

On arrival 6th Feb was given 1 key.When questioning why I was told not worry 24 hour manned front desk.I was just a bit worried that this situation would happen with my friend.Sat 10th of Feb needed entry to my appartment N14 as my friend
who is suffering with cancer had fallen asleep .I didn't want to keep ringing the bell as it was after 12 o'clock..The man on the front was very rude telling me I had 4 minutes to bring the key back and that he had worked there for 20 years.I actually was taken aback by his attitude. Ive stayed in the Torviscas 3 times very recently and have had nothing but good things to say about all the staff.Very disappointed

Lovely apartment, nicely decorated and very clean. Even had a washing machine in the bathroom which was a welcome bonus.

Well equipped and very comfortable beds and room very spacious.

Excellent location with shops and restaurants galore.

Secure gate for entry to site and lockable bars on patio made us feel very safe. We even slept with patio doors open at night with barred doors locked .

Not the best of views although can just see marina and sea from one side of balcony. Didn't get sun either but as it was very hot during our stay thomis was ablessing as it meant our room was cool at night.

Had an old but very quiet and good remote control ceiling fan which was great.

Only down side was that we both had a cockroach crawl on us once each during our 9 night stay. But there was spray in the cupboard which I then used at night which definitely worked as we had a number of casualties lying on the floor in the mornings. Alas Tenerife has suffered with these for years but it only freaked us out on the night we were each visited and didn't even see them when out and about.

Oh a big thank you to the lovely man on reception for Sunset Harbour who was really friendly and helpful.

We will be back and would happily stay in the same resort and apartment. Been visiting Tenerife for 35 years and always loved Sunset Harbour and Pueblo Torviscas which are the privately owned apartments were lovely, and comfortable even without the air conditioning.

The sunbeds and terraces were also clean and very well organised. And it was nice and peaceful as they don't allow ball games or inflatables in the pools. Felt sad for a little baby though who had to forgo her blow up sheep rubber ring. Pool was also lovely and plenty warm enough despite the heating being turned off 2 days into our stay on 1st May.

We will definitely be back.

room was disgusting when we arrived one of our beds had been slept in as the sheet showed it had not been changed. fridge was mucky and freezer door hanging off.worktops had a lot of damage to them.toilet needs updating immediatly .shower did not work properly. although others we spoke to had lovely appartments.we had a studio with a small balcony with a hotelview stuck in front of it. this was the worst room i have ever stayed in.will not stay there again.room was disgusting when we arrived one of our beds had been slept in as the sheet showed it had not been changed. fridge was mucky and worktops had all damage to them. toilet needs updatyng with shower that eould not work properly.although others did have nice apptments.

Excellent apartments & location. No complaints at all. The place was spotless. Onsite bars/restaurants were excellent.

rooms needs tobe decorate. we booked 2 adult with a kid,,, they gave us twin bed.. it should be clean while you book online.very helpful reception staff, clean common area , well equipped apartment.