Hotel Titanic Beach Families And Couples Only

Superb hotel, but in terms of price, some places are a bit expensive for food, with not enough variety and always the same options. Otherwise, the pool is great, and there are super slides for the kids; there's plenty to choose from.

The hotel is on the beach, it has many pools and slides. The only bad thing is that the restaurants for dinner are impossible to book, they are always full. And the person who takes the reservations is disrespectful.

Staff - especially at the reception were extremely rude. The guy at reception - AMR SAMY was really rude. The night before we checked out we were told we could check out a couple of hours later than the scheduled 12 noon departure time. On the day of departure at 1pm this guy AMR SAMY was extremely rude and wanted to charge us for returning the keys an hour late.The room was nice enough and the water park is brillient. Also the beach is very sandy.

The pool heating was turned off. The water was extremely cold. Only after several complaints to the Manager directly and after they promised to turn it on immediately, but didn't until the next afternoon and more complaints, did they decide to turn on the children's pool heating as all the kids were shivering, and I mean all kids not just mine. When the pool temperature would heat up towards the end of the day (4 to 5 pm) we would be asked to get out of the pool because they have to put the chlorine in at 5:30 exactly. While having dinner the staff would remove the table clothes from the table we are seated at and claim that they need to be put in the washing machine right this second. The chefs at the Beach Restaurant were also very rude. Hotel would not provide a Kettle in the Room as they didn't have any. All in all it is sad, the facilities and the rooms are quite nice unfortunately it will be a sinking ship with the poor customer service which begins with the management. Honestly when you sit down with a manager to make complaints about the service and he promises to solve the small issues in 5 minutes and does none of them it just really disappointing. Instead he tried to offer us alcohol, thanks but no thanks. Solving my issues first is the most important part of customer service not trying to buy me off, but he probably wouldn't understand that. .The Room was nicely finished and clean. The Aqua Park was fun for the kids. That is where the positives end. Customer service was atrocious.

no heated pools. beach had plenty of jelly fish. Sea water very shallow sadley we could not swim. The water park had weird schedule they close early, so the kids were unhappy and when they go to the pools they would close it at 5;30 to clean it. staff were not happy.bedroom size is good and they had 2 large double beds.