Centara Mirage Beach Resort Dubai

Hotel designed for children, very beautiful, with numerous pools, and very good breakfasts. The staff is very friendly, nothing to complain about. However, be aware that for those who do not have drinks included, they are very expensive; a Coke costs €7. Vehicles are necessary, nothing for tours.

It was amazing, I loved it, perfect for children and even for adults. It is undoubtedly one of the best family hotels in Dubai. A bit far from the city, but it allows you to better enjoy the facilities and the beach. Among the many amenities, there are: two large pools, a small pool for adults, a lazy river, a few small slides, a diving board, and a volleyball court with an inflatable course in a pool on the beach. The service is perfect, I A-D-O-R-E-D it. ??????????????????????????????????????????????????????????????

As a Dubai resident of 17 years this was a forgettable experience.

At check in i was advised that i could not check in using the UAE pass & or UAEICP app & i needed the physical emirates ID. Unfortunately i didn't have my physical ID at the time and was advised to change the booking name. Upon calling Destinia multiple times there was no answer and i had to leave the hotel with two very upset young Children. At no point during the booking process did it mention you needed a physical copy of the EID.

The attitude of the staff member at check in was poor (she said she was the manager) she tried to speak over me to my partner as 'i wasn't listening' and she couldn't help me.

Upon further conversation with another staff member he informed me they have been facing many issues with Resident check in and haven't been able to resolve them. There were two other families in the queue with the same issue which would suggest the info regarding Emirates ID is not present at the time of booking.

I left the hotel extremely frustrated and headed to the Westin Jumeirah Beach for a last minute booking. We were greeted warmly and had an outstanding stay. No EID issues here.

All i wanted was some common sense and to utilize what is valid identification in the UAE.

I will be requesting a full refund, this was offered at the time but whilst trying to call Destinia the gentleman disappeared!

We stayed 3 nights at the hotel with our 2 children and everything was perfect. The services, cleanliness, pools, room, and the kindness of the staff. It’s a paradise for children who find a lot of activities in addition to the pools and the beach. I highly recommend it.

Everything prepare for children.