Monica Isabel Beach Club

If you're looking to holiday amongst loud beer swilling and smoking Brits then this is is the place for you. I would never stay here again or recommend it. The restaurant only offers an old style buffet and is very noisy. The room was overrun with cockroaches. No kettle, nothing. Hated it.

For the price paid, the quality is good. There are facilities that need renovation. Overall, everything is fine.

Our second visit, on an all-inclusive basis, was as satisfactory as the first. Excellent location, extraordinary cleanliness, good and varied selection in restaurants, and friendly and helpful staff.

The young lady from the Reception team deserves special mention for her kindness and professionalism in handling an incident we had to resolve with our room.

The only reason I did not give the highest rating for Staff/Service was the male reception staff on the day of our departure: brusque and rude. There are more appropriate ways to inform guests about check-out times without making them feel like they are being kicked out of the establishment... (especially to guests who have returned for the fond memories they have of the place).

Studio had a dividing door. Could hear every noise and talking as if in the same room as us. Needless to say did not get much sleep. Bar manager very nasty. Did not use a measure when buying shots. Drinks did not have much alcohol in them. We were paying for them. Not all inclusive. Rest of bar staff used a measure. Would not stay there ever again.

I have known the hotel for a long time and have stayed there several times. The location is fantastic, the manager is very involved and solves everything for you. The reception staff and the main restaurant staff (the employees at the entrance) are very friendly and professional. Regular cleanliness and good. The food is very good. The worst is the staff at the main bar and the pool; they don’t pay attention to your requests, they are laughing among themselves (there are queues and some hide inside), they don’t know how to treat and work with the public, and this problem has been ongoing since last year; previously, the staff was professional.