Hotel Gala Placidia 3* Sup

Good treatment from the hotel staff,

With 8 days of accommodation and a perfect stay. A bit far from the beach, but without any nighttime noise. The buffet was good, with a variety of food including salads, meats, fish, pasta, yogurts, and fruit... It has 2 pools with loungers and umbrellas. We had a problem with the remote control for the air conditioning and they resolved it in 3 minutes. Recommended.

One would think they were in England; everything is done in English (animations, among other things).

The kindness of the staff is unbeatable, the food is very good but could be improved in desserts.

We spent a few days at the hotel, we were 3 adults with an all-inclusive package. The food and beverage service, both from the buffet of the restaurant and the bar and café, is quite in line with the quality and price expected from a 3-star hotel. However, the facilities, such as the room, are not as aligned. It is true that it is noticeable that the furniture in the room has been renovated not long ago. The bathroom theoretically has also been updated, although it had several deficiencies: the showerhead was broken and water spilled out when used, the only amenities available were gel and shampoo, which seemed to be diluted with water as they did not foam. They did not have a toothbrush; we forgot to bring one, asked for it, and they said they didn't have any. On the hotel’s website, in the description of the room features, one of them states that amenities are included, but it seems to refer only to the gel and shampoo dispenser filled with water. And the cups are paper, though the photos of the rooms show them as glass, but they are actually paper. It is also worth mentioning that the bathroom door is made of glass without a lock, which provides zero intimacy and privacy.

But the worst part of the room is not that. The worst part is that you book a room for 3 adult persons and expect those 3 people to sleep comfortably. In the room features, they advertise that it comes equipped with 2 beds of 90 cm and an extra bed of 80 cm. The extra bed is not actually a proper bed; it is a very old iron bed frame that is quite uncomfortable. Even so, the worst part is not the bed frame itself, which is scary to move or turn on, as it seemed like it would collapse. The worst part is what you have to sleep on, which is not a mattress. It is a foam pad that is barely 2 centimeters thick, very, very uncomfortable. You really slept on the bed frame because you barely felt that foam called a mattress. It is disgraceful and inhumane to call that an extra bed and expect a person to sleep there. If you book a room for 3 people, and since they do not have triple rooms with 3 beds, it would be logical to provide a real extra bed and not that because that cannot be called a bed.

That left us with a bad taste in our mouths; the rest of